Preorders

Items marked as preorders generally arrive within a 1 to 2-month timeframe, as outlined in the product description. We kindly request that customers refrain from inquiring about order updates until one month has passed. Here at Freeze, are committed to fulfilling your order as quickly as possible.

Returns and Exchanges

At this time, returns and exchanges are not accepted. However, exceptions may apply; if you believe your situation warrants an exception, please reach out through our contact page. To ensure satisfaction, please refer to our size charts before purchasing.

Shipping Policies

After placing your order, a confirmation number will be sent to the email provided. Once your order is packed and ready to ship, we will send a tracking link, allowing you to monitor your package during transit. Shipping times can be found in the item description.